FAQ's

Frequently Asked Questions – Embroidery Lounge

General

Q: What services do you offer?
A: We specialise in custom embroidery and printing for businesses, schools, clubs, events, and individuals. From workwear, caps, and hi-vis to bridal robes, sports uniforms, and promotional products – we can help bring your designs to life.

Q: Do you have a minimum order quantity (MOQ)?
A: No! At Embroidery Lounge, we have no minimum order quantity. Whether you need one item or a bulk order, we’ve got you covered.

Q: Do you charge setup fees?
A: No setup fees when purchasing apparel.  BYO your items, and there is a standard digitising cost of $30. 

Orders & Customisation

Q: How do I place an order?
A: You can order directly through our website or get in touch via email/DM for bulk or custom enquiries. Upload your logo or design, select your garments, and we’ll guide you through the rest.

Q: Can I see a sample before production?
A: Yes, we provide digital mockups for approval before production starts. For larger orders, we can also provide a sample stitch-out.

Q: What if I don’t have a logo yet?
A: No worries! We can help with simple logo setup, text-based designs, or connect you with a designer for custom artwork.

Products & Printing

Q: What items can you embroider or print on?
A: We work with a wide range of garments and products including:

  • Workwear & uniforms

  • T-shirts & polos

  • Caps, hats & beanies

  • Hi-vis & tradie gear

  • Bridal robes & PJs

  • Sports uniforms & teamwear

  • Tote bags, stubby coolers, promotional products, and more

Q: Can you match my brand colours?
A: Yes, we carry a huge colour thread and print range to ensure your branding looks spot on.

Turnaround & Shipping

Q: How long will my order take?
A: Standard turnaround is 2-4 weeks depending on order size and garment availability. If you need it urgently, reach out – rush orders are available.

Q: Do you ship Australia-wide?
A: Yes! We ship Australia-wide with reliable tracked delivery. You can also pick up from our shops in Boonah (QLD 4310) or Red Hill (Brisbane).

Q: How much is shipping?
A: Standard shipping is $15 and express is $20 no matter the size of order.

Payment & Policies

Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, and direct bank transfer for bulk invoices.

Q: Do you offer bulk discounts?
A: Yes! The more you order, the more you save. We regularly run bulk specials – check our homepage or get in touch for a custom quote.

Q: What is your return/refund policy?
A: As each item is custom-made, we cannot accept returns for change of mind. However, if there is a fault with the garment or embroidery/print, please contact us within 7 days and we’ll fix it.

Contact

Q: How can I get in touch?
A:

  • 📧 Email: hello@embroiderylounge.com.au

  • 📞 Phone: 1300 10 14 17

  • 📍 Visit us: 5/62 High St, Boonah QLD or 43 Musgrave Rd Red Hill Brisbane

  • 📲 DM us on Instagram or Facebook @embroiderylounge